Refund policy

Our return promise

CHARANJEET KAUR wants every order to arrive as expected. If something is not right, you can request a return within 30 days of receiving your order. We do not charge a restocking fee.

How to start a return

Email service@charanjeetkaur.shop or call +64 9 238 1272 with your order number and a short description of the issue. We will confirm whether the item is eligible and send you the return instructions and return address.

Eligibility

The request is made within 30 days of delivery.
The item is unused, unwashed and in its original condition with all tags attached.
Items that have been worn, washed, altered or damaged after delivery cannot be returned unless they were faulty or incorrect when they arrived.
Faulty, damaged or incorrect items should be reported within 7 days of delivery, with photos where possible.
For hygiene reasons, we cannot accept returns on items that have been in direct contact with the skin for an extended period.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Original shipping charges are refunded only when the whole order is faulty or incorrect.

Exchanges

If you received the wrong item or the wrong size, contact us and we will arrange a replacement where stock allows, or a full refund if a replacement is not available.

Return shipping

Return shipping is free for approved returns within New Zealand. For returns from outside New Zealand, we will advise on the return method by email. We recommend using a tracked service, as we cannot refund parcels that do not reach us.